Returns & Refunds

If you are not in love with your order, tell us within 30 days of delivery and we will refund you. Email contact@mslordebeauty.co.uk with your order number and we will send you return instructions.

For hygiene reasons, cosmetics must be unused and sealed to be refunded in full. If a product has been opened and you simply did not get on with it, get in touch anyway. We look at these case by case and usually sort you out.

If something arrives damaged, faulty or is not what you ordered, send us a photo within 48 hours of delivery. We will replace it or refund it, and cover the postage.

Return postage is paid by you unless the item is faulty, damaged or incorrect. Please use a tracked service, as we cannot refund parcels that do not reach us.

Refunds go back to your original payment method within 5 to 10 working days of us receiving the return. Your bank may take a little longer to show it.

Glam booking deposits follow our booking terms and are non-refundable within 48 hours of the appointment. Gift cards cannot be returned or exchanged for cash.